Obviously people were anticipating not having luggage at their destinations and were opening bags to remove a few items of clothing. I was directed to leave my bags against a wall and hope that they would make my final destination. One poor staff member with an I pad was trying to scan all the checked luggage. I finally got my boarding pass and bag tags at 0517. The line for check in at the desk with live assistants was also several hundred people long. Only one poor staff member was there to assist literally hundreds of irate passengers. The kiosks were mobbed and several were not functioning. Not sure if this was a Virgin America crew of Alaska, but terribly disappointed iin the crews lack of care and would not fly them again across country if this is what is to be expected."Ĭons: "The website wouldn't complete online check in so I arrived early (0415 for a 0600 flight). She was asked to move to another seat for both take off and landing. One other item I noticed was the woman across the aisle's seat would not sit upright. The seat back in front of my seat was broken and hanging down on my knees, there was no opportunity for entertainment unless you brought your own plug in headphones (none on the plane to use or purchase), we purchased upgraded seats and when we checked in the night before were told they were not available and we would be in economy (still waiting for that $200 refund 7 days later), the arm rest between our seats was broken and would not stay up, the headrest of my seat was broken and there was exposed metal, and when we purchased champagne to celebrate our vacation it was warm. That said, the plane was in terrible condition. My fiance and I were on a red eye non-stop to Philly from LAX.